Complaints

If you encounter any issues with our service or tour, please don't hesitate to contact us. Your satisfaction is our priority, and we aim to resolve all complaints promptly. You can submit a complaint via email or phone, and we will ensure it is addressed. Thank you for choosing to visit the Jílové Gold Mines. 

Process of Handling Complaints

If you encounter any issues with our services or tours, please follow these steps to submit a complaint:

  1. Contact Us: Reach out to us via email or phone with your complaint details.
  2. Review: Our team will review your complaint and gather all necessary information.
  3. Resolution: We will work on resolving the issue and provide you with a response or solution as quickly as possible.
  4. Follow-Up: We may follow up with you to ensure that the resolution meets your satisfaction.

We are committed to addressing any concerns promptly and appreciate your feedback. Thank you for your understanding and cooperation.

Submit a Complaint
Complaints Procedure
Learn about the complaints procedure for tickets, reservations and services provided by the Jílovské Gold Mines. This page explains how to submit a complaint, your consumer rights and how individual cases are handled.
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